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Error is seen adding a device to Digi Device Cloud or Remote Manager: "Failed to add one or more devices"

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Information

 
Article Number000005324
Problem Resolution

Problem:  

If you're trying to add a device to a Device Cloud or Remote Manager server and it comes back with the message “Failed to add one or more devices:” (see below), it may mean that your Digi device is already part of the inventory of an existing account.

Device is already in your own account:
 

Device is already assigned to another account:
 


Solution:

If you do not see the device within your own Device Cloud or Remote Manager account, Digi Technical Support can help find your device to see if a duplicate exists.

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