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Empty tiles in TransPort web interface

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Article Number000006777
Problem Resolution
Issue:  After logging in to a TransPort web interface, some of the square "tiles" are empty.  Some other options might also be missing from the Navigation, such as one or more Interfaces (in Management - Network Status > Interfaces for example).

User-added image

Cause:  Likely, the .web file (for the TransPort web server) on the TransPort file system somehow became corrupt.

Resolution:  Use the Digi FlashWriter tool to re-flash the firmware to the TransPort.  This should re-write the .web file (along with other files) with a non-corrupt version.

IMPORTANT:  Consider backing up the TransPort's configuration (via Administration - Backup/Restore, unless this link is also missing) before running FlashWriter, as FlashWriter will factory reset the unit.

Related links:

HOW TO: Recover a Digi TransPort Using FlashWriter
How to upgrade the firmware on a Digi TransPort router using Flashwriter - Ethernet Method
How to upgrade the firmware on a Digi TransPort router using Flashwriter – Serial Procedure

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