gateways with Gateway firmware version 3.0.6.x
(CP-X2e SE) or 3.0.7.x
(CP-X2e ZB) and earlier
have a known issue trying to re-connect to Device Cloud after a Device Cloud update or outage. This article does not apply to the XBee Gateway
Example: ConnectPort X2e for Smart Energy gateway with older firmware in a Disconnected state
If you have a ConnectPort X2e (ZB or SE) gateway with older firmware, chances are that it may appear as Disconnected after a Device Cloud update has been performed (or after a Device Cloud outage). If this is the case, you'll likely need to take a few steps to get out of that situation, as detailed below:1.
Disconnect the DC/Gateway end of the power cable going to the Gateway2.
Count to ten, then plug the DC power connector of the Gateway back in.3.
Check again to verify your Gateway is now in a Connected status on Device Cloud.
1. Download a 3.2.0.x Gateway firmware version for your particular model of Gateway:
ConnectPort X2e for Smart Energy Eth/WiFi version 220.127.116.11ConnectPort X2e for Smart Energy Cellular version 18.104.22.168ConnectPort X2e ZB Eth/WiFi version 22.214.171.124ConnectPort X2e ZB Cellular version 126.96.36.199
2. Download the latest Gateway firmware version for your particular model of Gateway:
ConnectPort X2e for Smart Energy Eth/WiFi version 188.8.131.52
ConnectPort X2e for Smart Energy Cellular version 184.108.40.206
ConnectPort X2e ZB Eth/WiFi version 220.127.116.11
ConnectPort X2e ZB Cellular version 18.104.22.168
3. Update your Gateway first to the 22.214.171.124 firmware version downloaded in step 1 (Gateway auto-reboots when firmware update is complete)
4. Update your Gateway next to the 3.2.x firmware version downloaded in step 2 (Gateway auto-reboots when firmware update is complete)
5a. ConnectPort X2e for Smart Energy models only -
ConnectPort X2e for Smart Energy gateways should also download and update to the latest SE Framework and XBee firmware from the links below (the Gateway firmware was updated in steps 1-4 above):Updating a ConnectPort X2e for Smart Energy GatewayConnectPort X2e for Smart Energy Eth/WiFi Web bundleConnectPort X2e for Smart Energy Cellular Web bundle
This completes the Gateway update procedure. If your Gateway is still having problems connecting to Device Cloud, please check the available Troubleshooting documentation and articles for your Gateway, and call Digi Technical Support if still having issues.